Gaming should be entertainment — not a source of stress. l98 always wants you to play safely and mindfully. On this page, you'll find everything about our Responsible Gaming policy, protection tools, and how to get help.
Responsible gaming is a mindset and a habit — one where gaming stays purely for entertainment without affecting other important areas of your life. For l98, responsible gaming isn't just a set of rules; it's a commitment — to you and to your family.
Many people in Bangladesh now enjoy online gaming. slots, Sports Betting, Live Casino — they're fun and exciting. But when gaming gets out of control, it can lead to stress, financial loss, and strained relationships. l98 doesn't want any of its users to end up in that situation.
The core principles of responsible gaming are: staying within your time and money limits, not chasing losses, avoiding emotional betting, and taking breaks when needed. l98 supports all four of these principles and provides effective protection tools for every user.
Remember: Gaming is entertainment where winning and losing are both part of the experience. l98 recommends only playing with money you can afford to lose without it affecting your daily life.
Only users aged 18 and above may participate on the l98 platform. Age verification is a mandatory step in our registration process. We take the protection of minors seriously at all times.
We don't always notice when gaming starts to get out of hand. Watch out for the signs below — they apply not just to yourself, but to those close to you as well:
If you notice 2 or more of these signs in yourself, use l98's self-exclusion feature or reach out to our support team. Asking for help isn't a weakness — it takes real courage.
L98's gaming system automatically monitors for unusual activity. If a user's behavior raises concern, our Responsible Gaming team reaches out directly to offer support.
L98 provides several effective protection tools to help keep users safe. These tools are entirely voluntary and can be activated at any time from your account settings.
Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately.
Decide in advance how long you want to play. Once the time is up, l98 will automatically end the session.
Set a loss limit for yourself — once you reach it, you won't be able to place further bets. Stop the losses before they go too far.
At set intervals, l98 will remind you how long you've been playing and how much you've won or lost.
Temporarily suspend your account for a set period. Take a break anywhere from 24 hours up to 6 weeks.
For a long-term break, your account can be fully deactivated for anywhere between 6 months and 5 years.
How to Use Log in to your l98 account → Settings → Responsible Gaming → activate any tool you need. If you need assistance, chat with us via live chat.
Budget planning is essential for a healthy gaming experience. Before playing on l98, decide for yourself how much you can afford to spend. Use the table below as a simple guide:
| Limit Type | Suggested Range | Effective Time | Can it be changed? |
|---|---|---|---|
| Daily Deposit | 5–10% of your weekly income | Instant | Can be increased after 24 hours |
| Weekly Deposit | 25% of monthly entertainment budget | Instant | Can be increased after 7 days |
| Monthly Deposit | Up to 5% of monthly income | Instant | Can be increased after 30 days |
| Loss Limit | 50–75% of your deposit | Instant | Review after 7 days |
| Session Time | Maximum 1–2 hours | Instant | Can be reduced at any time |
Important: Reducing a limit always takes effect immediately. However, increasing a limit requires a specific waiting period — this is intentional and is there to protect you.
Remember, winning or losing in gaming is entirely unpredictable. Never place more bets to try to recover money you have already lost. This mindset — known as "chasing losses" — is the biggest warning sign of problematic gaming.
Ask yourself the questions below. Answer honestly — this is for your own benefit:
Have you ever spent more than you planned on gaming and regretted it afterward?
Have you tried to stop gaming but kept coming back?
Have you ever hidden your gaming habits from family or friends?
Has gaming affected your work, studies, or time with family?
Do you find it hard to control your anger or low mood after a loss?
Do you find it hard to stop after a win, always chasing the next one?
Have you taken money from bills or essential expenses to spend on gaming?
If you answered "Yes" to 3 or more questions: Please contact the l98 support team or use the self-exclusion feature. Seeking help is always the right call.
Acknowledging the problem is the first step toward a solution. l98 is always here for you. Follow the steps below to get help quickly — for yourself or someone you care about:
Our support agents are available 24/7 to listen to you and help activate the right protection tools.
Deactivate your account instantly through account settings or by contacting support. This takes effect immediately.
Don't face it alone — talk to someone you trust. Family support can make the recovery process much easier.
Speak with a mental health professional or counsellor. Gaming addiction is treatable — with the right support, full recovery is possible.
Hobbies, exercise, and spending time with friends keep your mind refreshed and help break the cycle of addiction.
l98 Support Email: [email protected] — send any Responsible Gaming request to us. We're available 24/7, 7 days a week.
Answers to the most frequently asked questions about l98's Responsible Gaming policy.
Register on l98 and set your preferred limits right from the start. Keep it entertaining, keep it in check.